SB-I-35

At Beenas Official, all orders are processed immediately upon confirmation. Therefore, once an order is placed, it cannot be cancelled, modified, exchanged, or refunded. We encourage customers to carefully review all product details, sizing information, and shipping details before completing their purchase.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order details and supporting photographs. Our team will review the issue and assist you accordingly.

By placing an order on our website, you agree to this No Refund & No Cancellation Policy.

Orders are processed and dispatched within 2–3 business weeks. Delivery timelines may vary due to customs, courier delays, or other unforeseen circumstances. Customers are responsible for any applicable international duties and taxes and must provide accurate shipping details. Tracking information is shared once the order is dispatched. If an item becomes unavailable, BEENAS will notify the customer and issue a refund for that product.

To maintain the quality, color, and finish of your garment, we recommend dry cleaning only. Avoid machine washing, hand washing, bleaching, or tumble drying, as these may damage the fabric and embellishments. Store the garment in a cool, dry place away from direct sunlight to preserve its appearance and longevity. Proper care will help keep your piece looking beautiful for years to come.